Disclaimer

1. General information only

The content on the Makuruwan website, platform, documentation, onboarding material, communications, pricing pages, support responses, and other related resources is provided for general informational, operational, and commercial purposes only.

Nothing on the website or within the Services constitutes legal, financial, tax, accounting, regulatory, compliance, cybersecurity, technical architecture, business strategy, or professional advisory services unless expressly stated in a signed written agreement.

You should obtain appropriate independent professional advice before acting on information provided by Makuruwan where legal, commercial, financial, technical, or regulatory consequences may arise.

2. No guarantee of business results

Makuruwan provides software, infrastructure-linked services, platform functionality, and related tools intended to support resellers, agencies, operators, and client-facing businesses. However, we do not guarantee any particular commercial outcome.

We do not guarantee:

• profitability,
• revenue growth,
• customer retention,
• conversion rates,
• sales volume,
• lead generation success,
• domain availability,
• hosting uptime beyond agreed commitments, or
• message delivery outcomes on third-party channels.

Strategy still matters. Execution still matters. Systems help, but they do not replace judgment, compliance, sales discipline, or customer service.

3. Website and marketing statements

Statements on the Makuruwan website, marketing materials, feature pages, sales pages, onboarding content, or support responses are intended to describe the nature, purpose, or direction of the Services in good faith.

Unless explicitly stated in a binding written agreement, such statements are not warranties, guarantees, service-level commitments, or promises that every feature, timeline, result, integration, or roadmap item will be available exactly as described.

4. Product roadmap and forward-looking statements

References to future products, future modules, upcoming integrations, roadmap items, expected features, anticipated improvements, platform direction, or future business capabilities are forward-looking statements and may change at any time.

Such references do not create a legally binding obligation to deliver any particular feature, integration, module, or release on a specific timeline unless expressly committed in a signed written contract.

5. Third-party dependencies and services

Certain Makuruwan services or modules may depend on third-party providers, including but not limited to payment processors, cloud platforms, infrastructure vendors, domain registrars, registries, hosting partners, messaging platforms, API providers, DNS vendors, and communications networks.

We do not control all third-party services and do not guarantee their continued availability, uninterrupted performance, compliance status, commercial terms, security posture, pricing, or policy stability.

Delays, outages, suspensions, pricing changes, policy changes, routing issues, API restrictions, registry actions, or enforcement measures imposed by third parties may affect the Services, andMakuruwan is not responsible for third-party acts or omissions beyond the extent required by applicable law.

6. No professional, legal, or regulatory advice

Makuruwan does not provide legal, tax, accounting, regulatory, licensing, telecom, registry, or compliance advice through its website, documentation, support materials, templates, chatbot builders, CRM workflows, domain features, or hosting services.

You are responsible for obtaining your own advice regarding:

• privacy compliance,
• marketing consent requirements,
• telecommunications or messaging laws,
• consumer protection obligations,
• domain rights and trademark issues,
• data retention obligations,
• industry-specific licensing, and
• hosting or content compliance.

7. Customer responsibility

You remain solely responsible for how you use the Services, the content you upload, the messages you send, the domains you request, the services you host, the automations you configure, and the business or legal decisions you make in connection with the Services.

You are also responsible for the conduct of your own users, team members, clients, administrators, delegated operators, downstream resellers, or any person using the Services under your authority or account structure.

8. CRM module disclaimer

The CRM module may help organize lead, customer, client, and workflow data, but it does not guarantee sales outcomes, lead quality, customer response rates, revenue generation, legal compliance, or business process suitability.

Makuruwan does not verify the truth, accuracy, timeliness, legality, or completeness of CRM data entered by customers or their users.

You are responsible for how you collect, store, categorize, target, and act on CRM-related information.

9. WhatsApp chatbot builder disclaimer

The WhatsApp chatbot builder module may assist with structured communication flows, automation, and conversational logic, but it does not guarantee successful message delivery, channel approval, campaign performance, policy compliance, account approval, or uninterrupted use of any third-party messaging service.

Messaging outcomes may depend on user consent, message content, timing, regulatory conditions, Meta or third-party platform rules, connection quality, account health, external API status, and recipient-side restrictions.

You are solely responsible for your messaging content, automation logic, consent practices, campaign behavior, and compliance with applicable communications laws and third-party messaging policies.

10. Domain registration disclaimer

Domain search results, availability indicators, pricing displays, and registration workflows are informational and do not guarantee that a domain will remain available until fully registered and confirmed by the relevant registrar or registry.

Domain services may be affected by registry rules, third-party registrar systems, validation failures, transfer limitations, dispute proceedings, trademark concerns, payment issues, expiration events, or policy changes outside Makuruwan’s control.

Makuruwan does not guarantee successful registration, transfer, renewal, restoration, retention, or recovery of any domain name.

11. Hosting services disclaimer

Hosting-related services may depend on cloud vendors, infrastructure providers, datacentres, DNS systems, content delivery components, security tools, and backup tools.

Unless expressly stated in a signed service-level agreement,Makuruwan does not guarantee uninterrupted uptime, zero data loss, perfect redundancy, uninterrupted connectivity, or fault immunity for hosting services.

You are responsible for ensuring that your hosted content, software, data, and usage patterns are lawful, secure, and operationally appropriate.

12. No warranty

To the fullest extent permitted by Zimbabwean law and any other applicable law, the website and Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise.

This includes, without limitation, implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, satisfactory quality, or suitability for every commercial, operational, or technical environment.

13. Limitation context

This Disclaimer should be read together with the Makuruwan Terms of Use, Privacy Policy, and Acceptable Use Policy. Where there is overlap, those documents collectively define the commercial, operational, and legal framework of the Services.

14. Contact

For questions regarding this Disclaimer, contact:

compliance@makuruwan.com

Company: Makuruwan Technologies (Private) Limited